Refund Policy

Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless items inside the box are damaged when received.

 

All our products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at contact@glowify.com.au within 7 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

 

Once approved, we will arrange for your item(s) to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you have been approved, then one of our team members will be in touch with you, and a credit will automatically be applied to your credit card or original method of payment within 7 days.